Shipping policy
Thank you for choosing Rimgaudas Girdauskas. We are a Netherlands-based online apparel retailer operating out of Dalfsen, offering a curated selection of everyday clothing. Our warehouse follows standardized packing protocols and uses garment-friendly poly-bag wrapping with reinforced outer cartons to minimize wrinkling, creasing and transit damage. The information below outlines how orders are processed, dispatched and delivered to you.
1. Order Processing Time
Once your payment has been successfully cleared, our warehouse team will complete order validation, garment quality check and protective packing within 1 to 5 working days. Warehouse operations are paused on Dutch weekends and official public holidays. During promotional campaigns, seasonal sales or periods of unusually high order volume, the processing window may be extended slightly. Should your dispatch be delayed beyond our standard timeline, we will notify you by email with an updated estimated dispatch date.
2. Shipping Rates and Delivery Estimates
Delivery charges are calculated on the basis of parcel weight, dimensions and the destination country. All shipping fees are displayed transparently on the checkout page before payment is finalized; there are no hidden surcharges added after purchase.
All apparel orders are sent through standard international logistics channels, with an estimated delivery window of 15 business days from the date of dispatch. Actual delivery may vary depending on real-world carrier conditions.
The quoted 15-business-day timeframe is provided as an estimate only. Real delivery progress can be affected by carrier capacity constraints, customs clearance efficiency at the destination, severe weather events, regional transport restrictions and public holidays in the receiving country.
3. Shipment Confirmation and Order Tracking
Once our contracted logistics partner has collected your packed parcel from our warehouse, our automated system will send a shipment confirmation email to your registered email address. This email contains your unique tracking number and a direct link to the official tracking portal.
Logistics data requires cross-platform synchronization between the carrier and tracking platforms. Tracking status information will typically become available for lookup within 24 to 48 hours after the parcel has been dispatched. If tracking details do not refresh as expected, please reach out to our support team and we will assist with a manual parcel trace.
4. Incorrect Address Disclaimer
Customers are responsible for entering accurate, complete and valid recipient details — including street address, postal code and contact phone number — during the checkout process. Please review all delivery information carefully before submitting your order.
Rimgaudas Girdauskas cannot be held liable for misrouted deliveries, failed drop-offs or lost parcels that result from incorrect or incomplete address information provided by the customer. If a parcel is returned to our warehouse due to an address error, the customer will be responsible for all costs associated with reshipping the order.
5. Lost or Damaged Packages
If your clothing parcel goes missing or cannot be traced at any point during the cross-border delivery journey, please submit a parcel investigation request to our customer service team within 2 days after the expected delivery date. We will open a case with the carrier and follow up on your behalf.
Garments may be exposed to folding pressure, scuffing or outer-package damage during long-distance transit. Upon receiving your order, please inspect the contents right away. If any items arrive torn, stained, deformed or otherwise compromised, take clear photographs showing both the affected garment and the original outer packaging within 24 hours of delivery. Our team will review the evidence and respond with a resolution as quickly as possible.
6. Apparel Care and Usage Notice
Every garment sold in our store comes with an attached care label outlining washing temperature, recommended drying method, ironing guidance and storage suggestions specific to the fabric type. Customers are advised to follow these care instructions to preserve the fit, color and fabric condition of their purchases.
We do not accept liability for fabric shrinkage, color bleeding, seam splitting, pilling or other garment deterioration that occurs as a result of machine washing above the recommended temperature, tumble drying on high heat, bleaching, unauthorized alterations, or improper long-term storage in damp or poorly ventilated conditions.
7. International Shipping and Customs Notice
We deliver apparel to customers worldwide through cross-border shipping services. Parcels sent to overseas destinations may be subject to import duties, customs processing fees and other regulatory levies imposed by the customs authority of the destination country, in accordance with local trade regulations.
All customs-related charges are the sole responsibility of the parcel recipient. These fees are not included in the product price or the basic shipping charge displayed at checkout. We are not responsible for parcel detention at customs, forced return shipments, or any resulting losses caused by the buyer's failure to comply with local import declaration rules or to pay applicable duties.
8. Contact Information
If you have any questions regarding shipping procedures, parcel status or delivery-related after-sales matters, please contact us through the official channels listed below:
Trade Name: Rimgaudas Girdauskas
Phone Number: +31 6 54965056
Email: contact@rimfashion.shop
Physical Address: Rosengaardeweg 46, 7722 PV Dalfsen, Netherlands
Phone Number: +31 6 54965056
Email: contact@rimfashion.shop
Physical Address: Rosengaardeweg 46, 7722 PV Dalfsen, Netherlands